Las Vegas Solar Installation Review

Outstanding experience! We went to their showroom in Las Vegas & within a couple hours we signed our contract, applied for a loan & set up the installation for the following week. They took care of everything from beginning to end, including permits & inspection with the City inspector, approval with our homeowner’s association, and turn on after the new NV Energy meter was installed. Eugene is so knowledgeable & guides you through the entire process. There is a lot to this & he takes the time to ensure you understand it & make the best decision for you. He is very professional & went above and beyond! The installers worked in the heat of the summer & still got the job done in one day. Everyone arrived when they said they would (which is rare in Laughlin). I would give Universal Solar Direct an A++!

They provided me 42 solar panels and the greatest service and they treated me like family and they give me a lifetime warranty on my panels and my inverter and where they did the work

I had Universal Solar Direct install my solar panels in June of this year (2015), but having joined Angie’s List only now, I thought I would write about my experience with them even if it is a couple months down line!  I will try to make it as quick as they were performing the work on my house!!!  Yes quick it was, My system was ready to be energized 5 days after I signed the work order!  The only delay came from City inspectors and NVEnergy technicians which is SOP I am told…
Why did I choose Universal Solar Direct?  Well I am always choosing to go local if the choice is given to me, it is a preference of mine to encourage the local economy.  Dealing with local companies creates stronger ties between the two parties. Even now nearly 5 months after the install, I get the occasional phone call from Rick or Eugene just to ask me how everything is going.  I also called them a couple times with questions and I got to talk to them right there and then!!!  Now that’s a bit sad and disturbing but how rare is this nowadays to be able to reach someone at a company without having to be put on hold or have to wait for them to call you back!  An other reason was the fact that it was AMERICAN MADE from the panels to the screws. Universal Solar Direct also provides me with 24/7 monitoring of my solar plant which is I may add rocking steady!
Rick was very knowledgeable and very good (and patient) at explaining the pros and cons of such a project from the different types of materials available to the different payment options they offered. I recommend Universal Solar Direct to anyone interested a home solar plant!

Where do I start: Wow, what a wonderful company to do business with. My partner and I began looking into adding solar to our home approximately a year ago. We interviewed four other solar companies. We had so many questions and got so few answers until we made contact with these guys. They come into your home with all the information they need to “sell” you a system, and they educate you as to every aspect of the process from how the system works to the way to garner the best return on your investment. Who says you can’t find good professionals. If you can’t, you just haven’t looked here. Rick and Eugene are such top rate salesmen that we almost regret the time we spent listening to the misinformation of other solar companies whose main focus was on leasing us a system. One of our standard questions of all the solar companies we interviewed was how long before the system can be installed? The answer was always, it will be six to eight weeks before we can start. Universal’s answer was, We’ll start tomorrow, which they did. From the time they started to the time we flipped the switch on our new solar system was six very short weeks. The longest part of the process was waiting for NVEnergy to do their part. Every other company was telling us it would be a five-to-six month process. If you’re looking for the best, and you want to be valued as a customer, look no further.

Universal Solar Direct is a very good company to work with. What we liked the most was our initial contact with the sales team.   We already knew some information about solar, but Rick from the Sales team, was very casual and extremely informative with even more to share with us. This meeting gave us all the information we needed to make an informed final decision, thank you Rick.

After our final decision was made to purchase the system, we were visited by Lazlo, the installation manager.  He confirmed what would happen next and when.  They also gave us an estimate of how many days it would take.

They started on time, unfortunately, it was our hottest week in Las Vegas and the temperatures on the roof were outrageous.  They started really early in the morning but by 1pm; it was ?too hot on the tin roof?!  Just kidding, but those tiles were baking.  So it took them an extra day to finish, and we did not have a problem with that at all.  In fact, we actually agreed with them leaving at 1 pm due to the temperatures.

The City Inspectors arrived on Friday the day after they finished.  Unfortunately, we were rejected and our immediate reaction was ?We won?t be seeing a City Inspector for another month?.  Much to our surprise, Lazlo showed up immediately and gave us the plans for the fix and the next inspection.  I have to tell you, shock hit us!  First of all, Lazlo showed up?  He showed up within an hour of rejection?  Second, the City Inspector will be back on Tuesday?  You?re kidding!  Lazlo will be back on Monday to fix the problems?  Who are these people?

Just as Lazlo said, he showed up on Monday, fixed the problem, the City Inspector showed up on Tuesday and we passed.  Now all we are waiting for is Nevada Energy to turn our system on.
So, if you want solar panels, we HIGHLY recommend Universal Solar Direct!!!
They have also made us feel like we are part of their family.  Thank You Theresa!

We had this company install a few of our windows over a year ago. We found out that they went solar and we decided to trust them and we would go solar too! We seriously love this company, plus they have great customer service.

I am very happy that after my last review the owners called me and personally apologized. They offered for me to meet with someone new and I accepted. I had my appointment yesterday and it went amazingly. Eugene knows his stuff and he was very patient and answered all my questions. Thank you!!!

I love how they treat me like family. Also how they can offer me a 25 year warranty on the solar panels and convert and 10 year warranty on the roof were they did there work. The system they in stalled was well planned and executed. The cew work very well as a team. They left the job site butter they then they found it. Also how the are very punctual and on time and honest.

Universal Solar Direct has just completed installation of our solar system.  Their affiliated company Universal Windows and Doors just completed the installation of a new patio door for us.   My partner and I would like to let you know that from first contact to final installation we could not have hoped to find a better and more professional organization.  Kudos to both branches of this company for being “the best that you can be.

The best Solar company in town! Last summer when my husband and I started looking into going solar, we looked into 3 different companies and chose Universal Solar Direct. Rick Rasmussen, energy consultant, was honest and explained everything thoroughly. The reason for our choice is the customer service. The whole team starting with Rick, the installers and Eugene Moebius, sales manager, are all professional and caring. Eugene called and came over on a Saturday to make sure everything was running perfectly. And they give us updates with the issues concerning Nevada Energy and PUCN. Who does that?! Can’t go wrong with the great people at Universal Solar Direct!

A true company that is an advocate for the homeowner. They will explain in detail all the differences between the lease and truly owning your system. I know that it can be overwheming when shopping around. When the time is right i will be going with this company. I will kiss NV Energy good bye shortly!!!

The information for the service and estimate was very informative and the choices for the purchase were precise.  The installation was done in one day and went smoothly. We then had to wait for the city inspectors and the inspector from NV Energy. Upon inspection universal had to do some minor adjustments but nothing major. They were professional and insured they came back and painted the outside conduits on the side of the house as they had promised.  I am very pleased with the quality of there work.